Refund Policy
Last Updated: November 11, 2025
Overview
At Archfine.com, we strive to provide exceptional service and value to our customers. This Refund Policy explains our refund and cancellation procedures for our SaaS subscription services.
Refund Eligibility
Credit-Based Refund Policy
Since Archfine operates on a credit-based system where you consume credits as you use our AI design services, refunds are handled based on actual usage:
New Customer Satisfaction Guarantee:
If you're unsatisfied with your first purchase and have used less than 20% of your credits, you may request a refund within 7 days of purchase
Refund amount will be prorated based on unused credits
This applies only to your first purchase as a new customer
Example: If you purchased 100 credits for $29 and used only 15 credits, you're eligible for a refund of the unused 85 credits.
Monthly Subscriptions
Monthly subscriptions can be cancelled at any time
No refunds are provided for the current billing period as credits are made available immediately upon payment
Unused credits from monthly subscriptions do not roll over to the next month
You retain access to your subscription features until the end of the current billing cycle
Annual Subscriptions
Annual subscriptions provide better value with monthly credit allocations
If you're unsatisfied within the first 7 days and have used less than 20% of your first month's credits, you may request a prorated refund
After 7 days, annual subscriptions are non-refundable but can be cancelled to prevent future renewals
Unused credits expire at the end of your subscription period
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
High usage: If you've used more than 20% of your purchased credits
Subscription renewals: Only initial purchases qualify for refund consideration
Violations of Terms of Service: Accounts suspended for misuse or abuse
Change of mind after usage: Once credits are substantially used, no refunds
Credit purchases: One-time credit purchases are non-refundable after any credits are used
Add-ons or upgrades: Additional features purchased separately
Third-party services: External integrations or services
Promotional or bonus credits: Free credits provided as promotions
How to Request a Refund
To request a refund, please follow these steps:
Contact Support: Email us at support@archfine.com
Your Rights
We believe in empowering users to manage their personal data. You have the right to request access, update inaccuracies, or delete your information when necessary. If you no longer wish to receive updates or want to manage your cookie preferences, you can do so easily. Our commitment is to give you full control over your data while ensuring you remain informed about how it’s used.
Data Protection
We employ state-of-the-art measures to protect the information entrusted to us. From encryption to secure servers, your data is stored and managed with industry-leading security protocols. We also conduct regular system checks to prevent unauthorized access. While no system is completely immune to threats, our continuous efforts minimize risks and provide you with a safe online environment.
Contact Us
If you have questions, need assistance, or want to know more about our data practices, we encourage you to contact us. Transparency is integral to our approach, and we are here to provide clarity whenever needed. Whether it’s a simple query or a detailed concern, our team is ready to address your inquiries promptly and professionally.